Close hint This page is from a former STEVENS Bikes model year (2017). These pages are meant as a service in case you have questions about equipment and geometry of older STEVENS bikes. You can pick other model years at Service – Product Years.
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Carbon Frames: Crash Replacement Program

STEVENS Crash Replacement Program

STEVENS-Crash Replacement Program for racing or MTB frames applies when you crash or get involved in an accident with your STEVENS bike and offers you the opportunity to buy a replacement frame at a 50% special discount on the current retail price, if the old one is beyond repair.

Conditions for the Replacement

  • The offer applies only once and only for first owners and frames 
  • The complete bike or single frame must have been bought at an authorized STEVENS dealer.
  • The offer is valid for 2 years starting from purchase date.
  • The defective frame must be sent in via a STEVENS dealer including proof of purchase and damage report.
  • The replacement frame is suggested/offered by STEVENS in consultation with the dealer (it may occur that the same color or version is not available due to a model change).
  • Racing frames include forks, in case of full suspension frames shocks are excluded, MTBs without fork
  • Frames that already had been replaced or for which warranty claims were made are excluded from this program.
  • This offer does not apply to damage through negligence or willful intent.
  • STEVENS does not pay the retrofitting and transport cost. 

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